Refund policy
Refund & Return Policy
Last Updated: September 2026
At Mirevane Shop, we want our customers to be satisfied with their purchases. If you are not satisfied with your order, please review the following return and refund conditions.
1. Return Period
Customers may request a return within 30 days of receiving the order.
To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging where applicable.
2. Return Request
Before sending a product back, please contact us at:
Please include:
Order number
Name used for the order
Product(s) you wish to return
Reason for the return
Photos when applicable
Do not send products back before receiving return instructions from our customer support team.
3. Damaged or Defective Products
If an item arrives damaged, defective, or materially different from what was ordered, please contact us promptly.
We may request photographs or other information to evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
4. Wrong Item
If you receive an item different from what you ordered, please contact us at mirevane@galveronna.com.
We will review the order and provide appropriate return or replacement instructions.
5. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including products that:
Have been used
Are damaged through customer misuse
Are missing essential components or packaging
Cannot reasonably be resold due to their condition
Any applicable legal rights remain unaffected.
6. Return Shipping
Unless the return is due to an error on our part, such as an incorrect or defective product, the customer may be responsible for return shipping costs.
If the return is approved due to an error, damage, or defect attributable to us, we will provide appropriate instructions regarding the return shipping process.
7. Refund Processing
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds are generally issued to the original payment method.
Depending on the payment provider or financial institution, it may take additional business days for the refund to appear in your account.
8. Partial Refunds
In certain circumstances, only a partial refund may be available, including where an item is returned with missing components or signs of use or damage that reduce its value.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to accommodate cancellation requests received before the order is processed or shipped. Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.
10. Contact
For return or refund questions, please contact:
Mirevane Shop
Email: mirevane@galveronna.com
Warehouse: 4340 CAMELLIA RIDGE WAY SW, LILBURN, GA 30047, United States
Website: www.galveronna.com